Grievance Redressal

How to Raise a Grievance

You can raise a grievance by contacting us through registered support channels with order details, issue summary, and supporting evidence.

Clear and complete details help us investigate quickly and provide accurate resolution.

• Share order ID, product details, and issue date.
• Attach photos, videos, or screenshots where relevant.
• Use the same phone/email used at purchase for faster verification.

Acknowledgement and Resolution Timeline

After complaint registration, acknowledgement is sent and case is assigned for review. Resolution timelines may vary based on complexity and external logistics checks.

• Acknowledgement target: within 24-48 business hours.
• Standard resolution target: within 3-7 business days.
• Complex cases may require additional investigation time.

Escalation Matrix

If your issue is not resolved within reasonable time or if you are dissatisfied with initial response, you may request escalation for secondary review.

Escalated cases receive priority handling and status updates.

• Reference previous ticket or communication in escalation request.
• Escalation reviews focus on fair, evidence-based outcome.
• Final decision is communicated with reasoning and next steps.

Best Practices for Faster Support

To ensure fast closure, avoid duplicate tickets for the same issue and keep communication consolidated in one support thread.

• Respond promptly when support requests additional details.
• Keep original packaging until complaint is resolved.
• Review related policies for return and cancellation applicability.