Returns Policy

Eligibility for Returns

Returns are accepted only in genuine cases such as wrong item delivered, transit damage, or manufacturing defect identified immediately after delivery.

The item must be in original condition with tags, packaging, manuals, and all included components.

• Report issue within 48 hours of delivery.
• Share order ID and clear photos/video proof.
• Used or intentionally damaged products are not eligible.

Items Not Eligible for Return

For hygiene and safety reasons, some categories may not qualify for return once opened. Products purchased under clearance or special discount campaigns may also be non-returnable unless defective.

• Opened consumables or personalized items.
• Items without original packaging and accessories.
• Claims raised beyond the allowed reporting window.

How to Raise a Return Request

Please contact support with your order details and issue proof. The support team will verify the claim and provide pickup or return instructions based on serviceability.

• Provide order number and registered contact details.
• Attach images showing issue clearly.
• Wait for return authorization before shipping item back.

Inspection, Replacement, and Refund

After the returned product reaches us, quality check is completed. If the claim is approved, replacement or refund is initiated as applicable.

Refund amount excludes non-refundable charges if mentioned at checkout.

• Inspection usually completes within 2-4 business days after receipt.
• Refund to original payment method usually takes 5-10 business days.
• For prepaid orders, bank processing timelines may vary.